Bracknell Forest Council go digital by default

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Colin Stenning, digital services manager at Bracknell Forest Council, explains how services can be delivered online while minimising the digital divide in an article in Government Computing.

It would be really useful if this initiative could be extended to allow individuals to download their BFC identity verification to their Personal Data Store to access Central Government services in accordance with the ID Assurance and midata programs.

Most significantly is the BFC acknowledgement that “Digitising transactional services has the capabilities to save the public sector both time and money; by making transactions faster, reducing the number of failed transactions and simplifying the end-to-end process. By following a digital by default strategy, it can also improve the user experience, as well as introduce a wider range of high quality digital services.”  This is just as true for the private sector who, along with government, urgently need to re-establish trusted relationships with individuals in their multiple roles in society.

As a tax payer I am keen to encourage more government joined up thinking to exploit such initiatives to reduce unnecessary bureaucracy. According to a recent report by the Policy Exchange there is a potential saving of £70bn by 2020 if ministers adopt such a Digital by Default strategy. I wonder what the equivalent savings would be if the financial sector adopted such a strategy.

 

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