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Credit Cards – A VRM opportunity?

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Be sure and cancel your credit cards before you die! A lady died this past January and the bank billed her for February and March for their annual service charges on her credit card and then added late fees and interest on the monthly charge.  The balance that had been £0.00 now is somewhere around […]

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Still Crazy after all these Years

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Just in case anyone thinks that I have been crazy for the past 5 years advocating the need for individual control and management over their personal information, which includes identity, then have a look at the growing international momentum behind VRM (Vendor Relationship Management), the reciprocal to CRM, as demonstrated at the recent VRM Workshop […]

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Organisations should embrace VRM with open arms

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To attract and retain customers in the future organisations will need to facilitate a 2way relationship with their customers. One in which the customer has access to information held about them so that they are confident that it is accurate and appropriate. With such trust the customer can provide their preferred suppliers with access to […]

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Privacy & Data Protection UK

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I am one of the speakers at this 2 day event on September 3/4 in London. How does VRM create loyalty and reduce risk? ‘Flipping’ CRM to Vendor Relationship Management (VRM) Onerous legal responsibilities for organisations Benefits of ‘access’ to accurate data, with permission Loyalty requires Trust See you there.

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