Archive | Trusted Relationship Management

David and Google-iath

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Londoner's Diary – Evening Standard 28/07/09 Interesting battle in the press this week between David Davis and Google regarding Personal Health Care Records following David Cameron’s comment that private organisations, such as Microsoft and Google, could provide the service that the NHS Patient Records plan. Both Google and Microsoft claim that they have ‘good track […]

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IAM is Not sufficient

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Very interesting eema UK Regional Interest Group meeting this week with the topic Enterprise Data Protection – Is IAM (Identity Access Management) sufficient to protect corporate data? Patently, it is not as was repeatedly confirmed by references to increasingly frequent data losses. Interesting presentations were given by Martin Linda of Siemens IT Solutions & Services, […]

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Internet Retailing and VRM

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Articles describing the benefits of VRM in the retailing sector appeared in the March 2009 edition of Internet Retailing magazine which have only recently made the digital version available. Go to their website to read: VRM: A Good Idea whose time has come – Graham Sadd, PAOGA (pp27/28) The Whole Picture – William Heath and […]

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Too busy to blog

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I have spent much of the last couple of months trying to drag my jaw off of the floor given wave after wave of revelations of hypocrisy, ineptitude, inefficiency, abuse and downright criminality spread across numerous large organisations, government and regulatory bodies. To add insult to injury it seems that an apology is believed to be sufficient […]

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The Credibility Gap

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I have been addressing government and corporate audiences recently on the importance of Trust in their relationships with citizens, customers, patients etc. I find that the message gets accross immediately when I ask them to take off their 'corporate hats' and listen to what I am saying as a parent, an employee, a consumer. They […]

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Hackers steal details of 4.5 million in attack on Monster jobs site

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Yet another example of the risks and dangers of your personal information sitting on up to 1,000 disparate data silos. Are you one of the 4.5 million whose personal details can 'be used by organised gangs to open fake bank accounts or take out loans in the names of unsuspecting customers'? Read the article by […]

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